FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Ingredients & Nutritional Info
Below are some common questions about the ingredients we use
Is your kitchen gluten-free?
Yes, our kitchen maintains a 100% gluten-free environment.
Is sugar used in your menu items?
There’s no added sweeteners in any of our food. We do include unrefined sweeteners like honey, maple syrup, and other clean paleo and keto-approved sweeteners in our baked goods, and some of our sauces. For detailed information check our nutrition page.
Is your menu dairy-free?
While our kitchen isn’t dairy-free, dairy is only used when specified and requested by the customer. We offer garlic grass-fed butter as a mix in option, and cheeses as add-ins.
What oils do you use in your dishes?
All our house-made items are free from seed oils.
We exclusively use cold-pressed single-sourced extra virgin Italian olive oil for cooking. For baking, we use cold-pressed extra virgin coconut oil.
Our dressings and sauces primarily feature extra-virgin Italian olive oil. Aioli is made with cold-pressed avocado oil.
What quality ingredients do you use?
We use grass-fed meats, hormone-free organic poultry, and pasture-raised eggs. We also exclusively source wild fish for optimal nutritional value.
How do you ensure allergen safety?
Locanut is at the forefront of allergen-free, safe food handling, and meticulous sourcing of ingredients. We provide individually packed meals avoiding any cross contamination. We label our menu accordingly. Please add your allergens to notes when ordering!
Detailed nutrition and ingredient information is available here.
Meal Plans
Below are some of the most common questions about our meal plans
How to order?
1. Select the meal plan you like.
2. Choose the meals.
3. Set starting date and delivery time.
4. Fill in your personal info.
5. Place the order.
How does subscription work?
1. Choose the meal plan that best fits your preferences.
2. Choose your starting date.
3. Choose your meals and subscribe for a weekly meal delivery.
4. Get email with access to Customer portal to manage your subscription.
5. Subscription renews every Monday for the next Sunday delivery.
How often do I get food deliveries?
We deliver once a week — on Sundays.
What areas do you deliver to?
We currently deliver within Manhattan only. If you're nearby, you can also opt for in-store pickup. But we're constantly improving, Brooklyn is our next goal!
Сan I switch between different meal plans?
Sure. To try a different meal plan just cancel your current subscription and place a new order.
Can I swap meals?
Absolutely! Swap meals with ease, allowing adjustments by Friday to have them applied to your Sunday delivery.
Log in to your Customer Portal —> Choose your subscription and click ‘See More Details’ —> Choose the meal and click ‘Swap’ —> Select the new one and click ‘Confirm Swap’.
Can I pause my subscription?
Sure! Log in to your Customer Portal —> Choose your subscription and click ‘Pause Subscription’.
Make sure to do that by Sunday not to get charged for a new subscription week.
How to cancel subscription?
Log in to your Customer Portal —> Choose your subscription and click ‘Cancel Subscription’.
Make sure to do that by Sunday not to get charged for a new subscription week.